Policies

 

Training Philosophy

At Purple Haired Pet Care, we only use Positive Reinforcement training methods for all pet care services that we offer. We will NEVER condone the use of any aversive training methods or tools. We definitely advise against using any of these, as they can worsen or create more behavioral issues for your dog. Please note that if you currently use any of the following tools when working with your dog, we will ask that you provide a suitable alternative for our pet care professionals to use.


Aversive Tools NOT to Use:

  • Slide Chain Collars

  • Prong/Pinch Collars

  • Shock Collars

  • Spray Collars

  • Vibration Collars


Recommended pet care products and training tools can be found at this link:

https://www.amazon.com/hz/wishlist/ls/G8NSMN0M2PTJ?ref_=wl_share

(We do not profit from the sale of any products from this list)

Payments & Due Dates:

  • Meet and Greets are required for all new clients. A $20.00 deposit is taken upon booking and will be returned after the completion of the 3rd service.

  • Individual/Single Day/Package Bookings: All payments must be paid in full 24 hours prior to the start of service. 

  • Recurring Bookings/Reverse Board & Train: Invoices will be sent out at the start of each week. Clients may choose to pay the invoice in full or 50% of the invoice no less than 24 hours prior to the start of service. If choosing to split payment, the balance will be due within 24 hours after the completion of service. 


  • ​Failure to complete on-time payments will cause a lapse in service for the following week until payment has been made in full. 

  • Payment types we accept include, Zelle, Venmo, Square, cash, and check. We send our invoices through the Square platform digitally, upon confirmation of service dates. Please see below for payment details:

    • Zelle: aryannanringer@gmail.com or 805-210-0763

    • Venmo: @AryannaNicole

    • Square: Pay directly from invoice email

    • Checks: Can be made out to Aryanna Nicole

Cancellations

  • Cancellations can be made free of charge up until 24 hours of the service time (excluding Sittings and Reverse Board & Train).


  • Regular Bookings: If a cancellation is made within 24 hours of the service time, you will be charged a $15 cancellation fee, and refunded the remaining amount of your payment. If a cancellation is made within 1 hour of the service, you will be charged the full service price for that day.


  • Sittings/Reverse Board & Train: Refunds will only be offered for cancellations made earlier than 72 hours from time of service.

Refunds

  • Regular Bookings: Full refunds will only be offered for cancellations made earlier than 24 hours from time of service (excluding Sittings and Reverse Board & Train).


  • Sittings/Reverse Board & Train: Full refunds will only be offered for cancellations earlier than 72 hours from time of service.

Access Issues

  • If your residence or pet cannot be accessed at the time of service, you will be contacted by phone and your Sitter/Walker will wait no more than 15 minutes for the issue to be resolved.


  • Whether or not the service can be started within those 15 minutes, it will still be charged full price, and no refunds will be offered.

Holidays

  • Holiday rates are listed for each service type on our website, under “Additional Rates” and will be charged for services booked on the following holidays in order to accommodate increased demand:​

    • ​Martin Luther King Jr. Day – (3rd Monday of January)

    • Presidents’ Day - (3rd Monday of February)

    • Memorial Day - (Last Monday of May)

    • Independence Day – 7/4

    • Labor Day - (1st Monday of  September)

    • Indigenous Peoples’ Day - 10/11

    • Veterans Day – 11/11

    • Thanksgiving Day – (4th Thursday of November)

    • Christmas Eve – 12/24

    • Christmas Day -12/25

    • New Years Eve – 12/31

    • New Years Day – 1/1