(805) 210-0763

Serving Van Nuys, Sherman Oaks, Studio City, Toluca Lake, and Hollywood

©2019 by Purple Haired Pet Care
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Policies

 

Payments

  • Meet and Greets are required for all new clients. A $25.00 deposit is taken the day of the service and will be returned after the completion of the 3rd service booked.


  • All clients are required to put a credit card on file. This card will only be used for cancellation/rescheduling fees or if a payment is not made by the invoice due date.


  • Payments are accepted through, Zelle, Venmo, Square, and in Cash. Payments can be made through any of these methods after the invoice is received. Any payments not made before the due date will be automatically charged to the card on file.

Due Dates

  • Individual Bookings: All invoices will be sent by email on the start date of service, and will be due within 24 hours of the service being completed.

  • Regular Bookings: Invoices will be sent out each Monday, and will be due before Monday of the following week.

Cancellations

  • Cancellations can be made free of charge up until 24 hours of the service time.


  • If a cancellation is made within 24 hours of the service time, a $15 cancellation fee will be charged to the card on file. If a cancellation is made within 4 hours of the service, the invoice rate will be charged to the card on file in full.

Rescheduling

  • Rescheduling consists of a change of date/time, type of service, or service length and can be made free of charge up until 24 hours of the service time.


  • If rescheduling is made within 24 hours of the service time, a $15 rescheduling fee will be charged to the card on file.

Access Issues

  • If your residence or pet cannot be accessed at the time of service, you will be contacted by phone and your Sitter/Walker will wait no more than 15 minutes for the issue to be resolved.

  • Whether or not the walk can be started within those 15 minutes, it will still be charged on your invoice at full price.

Holidays

  • Holiday rates are listed for each service type on my website, under “Additional Rates” and will be charged for services booked on the following holidays:


            -Martin Luther King Jr. Day

            -George Washington’s Birthday

            -Memorial Day

            -Independence Day

            -Labor Day

            -Columbus Day

            -Veterans Day

            -Thanksgiving Day

            -Christmas Eve

            -Christmas Day

            -New Years Eve

            -New Years Day